FAQs

What is Eco-Mart Supermarket Online Shopping?

Eco-Mart Supermarket Online Shopping is an exciting new service that allows you to order a wide range of products at your own comfort, and have them delivered directly to your door.

How my shopping is picked, packed and delivered to keep everything fresh?

There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and great quality.

Our expertly trained shoppers always pick products which are freshest and have the longest sell by dates. They also carefully select the best ones as if they were shopping for themselves. They ask themselves the question “would I buy it?” and therefore do not send out anything that is not of the highest quality.

When packing your products our team is trained to separate food from non-food, chilled from frozen and heavy items at the bottom to avoid any squashing. Just like you would if you were shopping for yourself.

Can I register for Text & Collect?

We do accept customers to text and collect at the supermarket even better more get delivered to at their convenience.

Where do we deliver?

Our delivery service is currently available in Central Business District, Ntinda, Kiwatule, Najeera, Kira & neighbouring areas.

Do I need to register and why? (creating an account)     

Registration is optional. However, registration is encouraged for the best user experience

How do I find products?

There are 2 ways to find the products that you want to buy:

Browse the categories by clicking on the departments e.g. bakery. You can then filter down to a smaller category using the filters at the top of the page.

Search for products using the search box 


How do I add and change products in my shopping trolley?

You can add products from anywhere on the website using the add to cart button.


What are next steps after putting products in my shopping trolley?

Once you have completed your shopping and have all the items you want to purchase in your trolley, you will need to select a delivery slot and then complete checkout steps to confirm your order and select your payment details.

What personal details will I need to enter in order to register for Eco-Mart Online Shopping? Are they safe?

To register you will need to enter your:
Email address and password
Address where you want your shopping to be delivered
Address nickname (this is for your reference, e.g. “home”)
Phone number
Full name

We keep all of your personal information stored safely and securely in accordance to our privacy policy.

What should I do if I cannot find my address when I try to register?

Our service is currently open to specific areas. We are planning to expand our delivery radius.
Any further enquiries, please contact our Customer Service. 

Do I have to give payment card details to register?

No, you do not have to give any payment details when you register. However, you will have to do so when checking out if that is your payment method.

What is My Account?

My Account is the section on our website where you can check all the details that you have given us about your online shopping account. You can update your address and phone number using this section of the website. To update any other details please call Customer Services.


What should I do if I forget my password?

If you forget your password, you can reset it by using the ‘forgot your password’ link on the sign in page. Follow the link and enter your email address, and we will send you an email with a link to reset it. Then, simply enter a new password and confirm it to complete the reset.

Can I return my items if i do not like them?

If you are not happy with any of your items, simply hand them back to your delivery driver at the time of delivery

Shopping Cart